As flowers are perishable goods, all sales are non-refundable. However, we take great pride in the integrity and quality of our products at Flower Tent, and would like for you to enjoy our plants as much as we do. If for any reason you are not completely satisfied with the plant you have received, please contact us within 24 hours so we might have the opportunity to resolve the issue. Should you have any questions regarding the care of your plant, please contact us at the shop during our business hours; we would be more than happy to assist you.